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On occasion, a transaction may be disputed by a customer; reversed by a card network, payment processing partner or banking partner; unauthorised or believed to be unauthorised; or suspicious, fraudulent, allegedly unlawful, or in violation of our Terms of Service.
These things can happen, but we will help get to the bottom of it! If a chargeback or dispute is raised, we’ll block the corresponding amount from your account, let you know right away and ask for more information to investigate the transaction. We kindly ask that you respond promptly - the email will include the date we need you to respond by, which is usually within 5 days - to allow us to try and resolve the issue as quickly as possible.
If the issue is settled in your favour, the funds may be held for a further 60 days as the customer is allowed to appeal the decision. If the customer doesn’t appeal, or the appeal is unsuccessful, the funds will be credited back to your account, and will be available for payment to you on the next payout day.
If you choose not to contest the chargeback or dispute, or it’s not settled in your favour, the amount plus chargeback fees will be debited from your account.
Our fees for chargebacks and disputes is based on where your business is based, and is currently:
Business locationDispute feeUAEAED 75.00UKGBP 20.00EurozoneEUR 20.00OtherUSD 20.00
We have to keep a close eye on excessive chargebacks and disputes, as these could be a sign of potential fraud, and we may need to amend or restrict some of the functionality of your Nomod account in certain circumstances. You can rely on us to be transparent and always let you know of changes to your account as quickly as possible.
There are several ways you can minimise the risk of chargebacks: