Supplies Hub
Managing orders
Delivery details
Check your delivery details before placing an order. You can change the contact name, mobile number, email, address and emirate for that order. Add a Google Maps link if it helps the courier find you.
Track an order
Open Settings > Supplies Hub, then select an order from Recent orders or Order history.
One order can have multiple shipments. A Terminal and free signage are prepared separately, so they may arrive on different days. Each shipment has its own status.
Orders containing a Terminal use these statuses:
| Order status | What it means |
|---|---|
| Awaiting payment | Payment hasn't been confirmed. Tap Pay now when available |
| Paid | Payment is confirmed |
| Processing | At least one shipment has reached preparation or a later delivery stage |
| Completed | All shipments that weren't cancelled have been delivered |
| Cancelled | All shipments were cancelled |
If your order shows Awaiting payment, see Ordering a Terminal to finish paying.
Orders containing only free signage may show Pending while being prepared and Processed when completed.
Shipment statuses include Pending, Scheduled, Preparing, On hold, Ready to ship, Dispatched, Delivered and Cancelled. Check the shipment details for any further information or action needed.
If an order or payment isn't confirmed
Check Order history before trying again. If the order is there, open it to check its status. If you're still unsure whether the order or payment went through, email [email protected] before placing another order or paying again.
Cancel a shipment
You can cancel a shipment while it's Pending, Scheduled or On hold. Once it's being prepared or has reached a later delivery stage, cancellation is no longer available.
- Open the order from Order history
- Find the shipment you want to cancel
- Tap Cancel order on that shipment
- Check the items in the confirmation, then tap Yes, cancel
Cancelling one shipment doesn't cancel the other shipments in the order. If it is the only shipment, the order is cancelled too.
If you've paid for the cancelled shipment, its value, including VAT, is refunded to the payment method you used. A refund to your account balance is credited there. A refund through a payment provider can take time to reach you; a cancellation confirmation doesn't mean the money has already reached your bank.
If cancellation isn't available and you need help, email [email protected].