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Making a refund

From Quick Pay
  1. Tap Collect > Quick Pay
  2. Select the payment you want to refund
  3. Tap ⠇ > Refund
  4. Enter a refund amount, or leave it as is for a full refund
  5. Tap Refund Amount and confirm your action
From Campaigns
  1. Tap Collect > Campaigns
  2. Select the Campaign and choose transaction(s) you want to refund
  3. Tap ⠇ > Refund
  4. Enter a refund amount, or leave it as is for a full refund
  5. Tap Refund Amount and confirm your action

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Editing a Campaign

You can update your Campaign details anytime to keep your information current or make adjustments.
  1. Tap Collect > Campaign
  2. Select the Campaign you want to edit
  3. Tap ⠇ > Edit
  4. Update any fields as needed
  5. Tap Update Campaign
Your Campaign page will be updated with the new details.

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Adding a Campaign goal

Goals give your Campaign focus. Set a target amount and deadline to clearly communicate your goal. Once the goal is reached, your Campaign will automatically stop accepting new payments. You can add a goal while creating a new Campaign or updating an existing one. To add a goal to an existing Campaign:
  1. Tap Collect > Campaign
  2. Select the Campaign you want to edit
  3. Tap ⠇ and select Edit
  4. Tap Customise and toggle on Add Goal
  5. Enter your target amount and choose a deadline
  6. Tap Update Campaign
You cannot edit the currency of an already created Campaign.

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Campaign Status

Campaigns can be Enabled, Disabled, or Completed. You can view a Campaign’s status from your Campaign activity page or by tapping directly on the Campaign.

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Deactivating a Campaign

When you create a Campaign, it is automatically set to Enabled, but you can deactivate it anytime, even if the Campaign goal has not been reached. To deactivate a Campaign:
  1. Tap Collect > Campaign
  2. Select the Campaign you want to deactivate
  3. Tap ⠇ > Disable
  4. Confirm your action, and the Campaign status will be set to Disabled

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Completing a Campaign

If a Campaign has a goal, it will automatically switch to Completed once that goal is reached.