Viewing your terminals

Go to Settings > Money > Terminal to see your terminals. Tap a terminal to see its details:

Detail	What it shows
Status	Active when it's ready to take payments, or Activation required if no one has signed in yet
Terminal ID	The ID for this terminal on your account. Share it with us if you need help
Serial number	The serial number printed on the device
Terminal App version	The version of the app installed on this terminal

Renaming a terminal

If you have more than one terminal, give each one a name that makes it easy to identify, such as Front counter or Till 2.

Go to Settings > Money > Terminal
Select the terminal
Tap Edit name
Enter a new name
Tap Save name

Checking a terminal's sales

You can see all the payments taken on a specific terminal.

Go to Settings > Money > Terminal
Select the terminal
Tap View sales

Your sales open with that terminal already selected as a filter. Select a payment to see its details, including the terminal name and Terminal ID.

Sending a receipt

You can email or print a receipt immediately after taking a payment. See Taking payments.

To email a receipt later:

Open the payment in your sales
Tap Send receipt
Enter your customer's email address

Refunding a payment

Open the payment in your sales
Tap Refund
Enter the amount you want to refund. You can refund all or part of the payment
Choose whether your customer has the card they used to pay:
- Yes, card is here: ask your customer to tap or insert their card. The refund is processed straight away, and you can print a refund receipt
- No, card not available: continue without the card. The refund takes longer to process. When it's complete, we'll email you and send you a notification in the Nomod App

The refund goes back to the payment method your customer used and is taken from your account balance, so you'll need enough balance to cover it. You can refund a payment for up to six months after it was made.

The Nomod fee from the original payment isn't refunded. See Refunds to learn more.

If a refund fails

Open the payment in your sales in the Nomod App and check the refund status. Tap Retry refund to try again. If it still doesn't go through, contact us.

Updating your terminal

When we release a new version, your terminal asks you to update. Follow the steps on screen to install the latest version.

Managing the rest of your account

Your terminal works with the rest of your Nomod account:

Payouts: see when you'll get paid
Payout methods: change where your money goes
Service Fee: set up or change your fee
Price plans: see your current plan and fees

To change your passcode or App lock, see Setting up your Terminal.